Responsible to: Global Customer Service/Service Manager.
Location: Byfleet, Surrey, UK.
Salary: £32,000–£35,000.
Purpose
To support the testing, diagnosis and repair of customers’ products in accordance with Gulmay’s test procedures and specifications. This role offers an opportunity to develop practical electro-mechanical service skills while supporting RMA administration and scheduling.
Key responsibilities and accountabilities
Testing, fault diagnosis and repair
- Test and repair customers’ products by following internal procedures and specifications.
- Support the diagnosis of electrical, electronic and mechanical faults.
- Assist with rebuilding high-voltage tanks and chassis in accordance with the failure prevention and repair plan.
- Support system setup and testing activities.
- Inspect completed work and ensure all associated paperwork is accurate and complete.
- Liaise with the Materials and Production teams to obtain the components required for repairs.
- Assist with maintaining and repairing test equipment.
- Carry out practical mechanical repairs and soldering where competent to do so.
RMA administration and scheduling
- Use the RMA system to prioritise and schedule work and record repair information.
- Raise RMA numbers and provide the relevant information when requested.
- Maintain accurate and complete records throughout the repair process.
- Support the preparation of monthly RMA activity reports.
- Help ensure repairs progress in a timely manner and are completed in line with agreed priorities.
Quality and team support
- Help maintain the company’s ISO 9001 accreditation by following applicable quality procedures.
- Support other service and operational activities when required.
- Maintain safe, organised and compliant working practices at all times.
Person specification
Essential requirements
- Relevant practical experience or training in electrical, electronic or mechanical work.
- A practical, hands-on approach and an interest in electro-mechanical testing, fault diagnosis and repair.
- Ability to follow technical procedures and written instructions accurately.
- Good computer skills, including familiarity with Microsoft Office applications.
- Good verbal and written communication skills.
- Ability to prioritise a varied workload and work effectively under pressure and to tight schedules.
- Good numerical skills and a logical approach to problem-solving.
- Excellent attention to detail and a commitment to maintaining accurate records.
- Self-motivated, adaptable and willing to learn.
- A positive, collaborative attitude and the ability to build effective working relationships.
Desirable requirements
- A qualification in electronic engineering, electrical engineering or a similar discipline.
- Experience of testing, repairing or assembling electro-mechanical products.
- Experience of diagnosing electrical or electronic faults.
- Practical soldering skills.
- Experience of working in a high-voltage environment.
- Experience of RMA administration or production scheduling.
- Experience of working within an ISO 9001 quality management system.